Support means support, help, assistance. Therefore we don't see the need for tiers, channels or layers. Whatever reason you have to contact us is because you absolutely need it. And if you need it, we are here for you.
If possible, and if you have done so, use the same email you used to register. This will help speed up things. Also, if your request is related to an specific ad, don't forget to send us the full url of the ad in question.
Send us an email to firstname.lastname@example.org with your full request. Let us really give you our support.
Or if you want to you can contact us at:
Habuken Technologies LLC
4422 SW 129th Ave.
Miami, FL, 33175
+1 786 233 1309